I want to book a tour and/or an airport transfer on City Discovery. How does it work?
How do I book online?
On every tour and transfer page, you will see a box on the right asking for some brief details (the date you want to take the tour, the number of adults and children) and a Book Now button.
1. Enter the date you want to take the tour or transfer and the number of travelers.
2. Select the option you want. Some tours or activities offer different options you can choose from. The tour may be offered at different times in the day or have different inclusions (menus for example). In these cases you will see a dropdown menu that lists all the choices available for your selected day.
3. Click the Book Now button.
4. You can review your selected tours or transfer on the shopping cart page where you can see an exact price quote for the tour you have selected. Make sure you double-check the number of travelers and the date and time of departure. You can continue shopping or proceed to checkout.
5. On the checkout page, you’ll be prompted to enter your traveler, payment and contact details. Finally, review the information to make sure that your email address and contact information is accurate before clicking the BOOK NOW button.
6. You will receive a confirmation email for your booking. When the booking is confirmed, you will receive a voucher through email. In case we need to confirm the tour with our local supplier first, you will receive the voucher within 72 hours.
7. Print your voucher and present it to our local supplier to claim your tour or transfer. Please note that your voucher may contain special instructions on how to claim the service. All vouchers will include the local contact information of our travel service supplier.
Can I book over phone?
City Discovery is a complete online booking service that offers 24 hour, 7 days a week customer service via email and phone. Our customer service guarantees an answer under 36 hours, with most requests answered within 24 hours. To make a booking over the phone, our call center is open 24 hours 7 days a week.
From the USA and Canada: 1-866-988-TOUR (1-866-988-8687). It is a Toll free number!
From UK: +44 20 7193 8320
From Australia: +61 2 8003 4300
From Hong-Kong: +852 8173 6120
Can I book when I get there?
City Discovery products can only be booked in advance, online or by phone.
We recommend that you book your activities and transfers early, because many of our most popular products are sold out weeks or even months before.
However, many of our Hop On Hop Off tours can actually be booked on the same day in case you find yourself with a free day on your vacation. Call our reservations department to find out more !
I don't have or own a credit card, how do I book?
Our system will accept any VISA, MasterCard, Diners, Discover, JCB and American Express credit and debit cards (including prepaid) for payment.
In instances when you use a credit card with an account name different from the lead traveler, we will require a copy of the card, the cardholder’s ID and an authorization letter. We may require additional documents in some cases.
For special request group bookings, wire transfer payments are possible but subject to additional conditions.
Is my credit card safe?
Booking on City Discovery is very safe!
We use the Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies.
We use one of the leading provider of SSL certificates, Thatwe.
We do not save any of your credit card information in our database They are directly sent to the payment gateway for the transaction.
Can I book more than one tour at a destination?
Yes! You can book as many tours, transfers and activities as you want, in any destination. Though we suggest that you carefully check the start and end times and consider the travel time if booking more than one tour on the same day.
You can add tours and activities by clicking on the Continue Shopping button in the Shopping Cart page.
You will receive a separate confirmation and voucher for each tour.
How far in advance can I book?
Because our popular tours sell out early, We recommend to book as early as possible! The Price Information section of every tour lists prices and the schedules available depending on the season. Product updates occur everyday. If the date you want is outside this range, please contact our
Customer Service via email.
Please note that some tours are only available in Summer or Winter.
When do I receive confirmation of my booking?
Most tours are confirmed at time of booking. However some activities will be confirmed within 72 hours. If confirmation or otherwise is not received within 72 hours, please contact our
Customer Service for further assistance.
What do I do with the voucher?
The voucher includes important information on how to take the activity and also contact information of the activity provider. Please follow these information, In any case, you must print your voucher and bring it with you.
Where do I exchange my voucher?
Please follow the important information indicated on your voucher. In most cases, the local provider will require you to redeem this voucher and show a valid photo ID for verification.
Do I have to print the voucher?
Yes. If you don’t have any means to print your voucher, please contact our
Customer Service who will try to fax it to you. Without the voucher, you may not be permitted to join the tour. In most cases, the local provider will require you to redeem this voucher and show a valid photo ID for verification.
Please check the Important Information section of your voucher, as there may be separate instructions.