I want to book a tour and/or an airport transfer on City Discovery. How does it work?
Can I book over phone?
Can I book when I get there?
I don't have or own a credit card, how do I book?
Is my credit card safe?
Can I book more than one tour at a destination?
How far in advance can I book?
When do I receive confirmation of my booking?
What do I do with the voucher?
Where do I exchange my voucher?
Do I have to print the voucher?
I need more information about an activity
What are the different times of departure for this tour?
Where is the meeting point for my tour?
What hotels does this tour pick up from?
I'm not staying in a hotel. Do you pick up from private residences?
Can you tell me what hotels are close to the departure point?
Can I get dropped off after my tour to my hotel or in the city?
What languages are available for this tour?
Does this tour pick up from the airport?
Does this tour operate on Christmas and Public Holidays?
Can you check availability for me?
Is there a contact number at the destination for me to call?
I want to book for a group
Can I get a quote for a tour?
Can I get a discount if I book more than one tour?
Can I get a customized tour for myself and/or my group?
When sending a special request, what do I do if I don't get an answer within 36 hours?
I have problems with my bookings
I have not received a reply to my emails.
I am leaving for my trip soon and I will not have access to my emails. How do I receive confirmation and my voucher?
I will not arrive in time to confirm 24 hours in advance.
I'm not sure if my booking was processed.
I keep getting a credit card error whilst trying to book.
I'm getting errors / blank pages when I am trying to book.
I am receiving an error message.
I need to cancel or modify my booking
Access your bookings
Please enter one of your booking reference and the email address used at time of booking. You will then be able to check the status of all your bookings with us and print your voucher.