What To Expect
Learn all about one of the saddest moments in history as you go on a visit to the 9/11 Memorial and Museum in New York. Gain a deeper understanding of the catastrophe that had occurred in September 11, 2001 when a terrorist attack swept the nation with violence and devastation.
Together with an expert local guide, explore the landmarks and affected areas surrounding the World Trade Center that have been given attention during the news reports of the attacks.
First off, come to the St. Paul's Chapel where the friends and families of the victims posted photos of their missing loved ones. See the memorials and the pictures they left as well as the handmade prayers they hung as they prayed for the safety of those who had gone missing.
Then, head over to the Brookfield Place, also known as the World Financial Center. Here, you will be able to learn about the effects of the attack to the country's economy and the citizen's struggle to rebuild the major part of the city. Visit the Eleven Tears Memorial which commemorates the sad fate of the 11 American Express employees who had perished during the attack. Another must-visit is the Winter Garden Atrium which was once torn down by the attack but had been rebuilt once again.
Next, come to the 9/11 Memorial Pools, each one of these pools were built around the footprint of one of the two towers that had collapsed. The names of all the victims of the attack are engraved in each of the pools. Your local guide will give you a personal insight of the tragedy that had occurred there. Visit the Survivor Tree and the Fireman's Memorial which will tell you different stories of bravery and survival.
The last part of the tour leaves you on your own to discover the 9/11 Museum. This museum displays artifacts that were salvaged during the tragedy, countless hours of videos of the statements of those who had lost their loved ones, and some personal items coming from the victims in the city and those from the plane that had crashed on one of the towers.
Expert local guide
Reserved entry tickets to the 9/11 Museum
Self-guided tour of the 9/11 Museum
Brookfield Place (World Financial Center) visit
Winter Garden visit
Freedom Tower (exterior visit), North Cove Marina, and Survivor Tree sightseeing
Meals and drinks
Tips and gratuities
Optional activity costs
Children 3 years old and below are free of charge.
Guests will need to pass through airport style security to enter the 9/11 Memorial Museum. Certain items are not permitted in the Museum and such items will be confiscated and will not be returned. Please refer to 9/11 Museum's guidelines on specific prohibited items: http://www.911memorial.org/security-screening.
9/11 Memorial Museum is non-guided. An average visit takes approximately two hours.
Gratuities to guides are appreciated but never obligatory.
All Memorial Museum visitors must store large bags, backpacks, large umbrellas and any other objects deemed by 9/11 Memorial & Museum Staff to be too large or a danger to the exhibits and artifacts.
The Memorial Museum will provide storage for visitors' belongings in the Coat Rooms for the duration of their visit, located on the Concourse Lobby level and the Pavilion Auditorium level (2nd floor).
Photography is prohibited in certain areas - there will be Museum staff and signs to indicate when photography is not permitted.
Alcoholic beverages and glass bottles are not allowed. No restrictions on food.
All our card payments are protected by thawte to give you peace of mind.